Data Privacy Statement
We value your privacy here at Grove Pebble Quay
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather information you choose to share. This includes your name, company name, email, phone, delivery addresses, and any particular preferences for your floral order. We also collect payment details when you place orders, though processing is securely handled by our payment partners.
For corporate clients, we may obtain extra business information like company registration data, preferred delivery timelines, and budget parameters to tailor our service to your organizational needs.
Our site automatically gathers certain technical details when you visit, including your IP address, browser type, device specs, and how you navigate our pages. We use this data to enhance site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your information to complete flower orders and deliver top-notch customer service. This covers order processing, arranging deliveries, crafting custom arrangements per your specifications, and keeping you informed about your service needs.
We also analyze the data to enhance our offerings and website experience. This helps us identify which corporate floral services are most beneficial to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Grove Pebble Quay values your privacy and does not sell your personal information to others. We share information only as needed to deliver our services or when required by law.
We may share necessary data with trusted service partners who help us run our business, such as delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your information and use it solely for the services they perform for us.
We may release information when required by law, a court order, or government request. We may also share data to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This includes safe data storage, encrypted communications, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in protected systems with access restrictions and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is granted only to staff members who require it to deliver services.
Although we deploy robust security precautions, no online transmission method is completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. In accordance with applicable laws, you may be entitled to access, amend, delete, or limit how your information is used.
To exercise these rights, please reach out using the contact details at the policy's end. We will reply within a reasonable period as mandated by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order information: three years after the final service interaction
- Payment transaction records: seven years to satisfy tax and accounting rules
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Web Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to store your preferences and evaluate site performance.
You can manage cookie preferences via your browser settings. Note that turning off certain cookies might impact how the site functions. For more details on how we handle cookies, see our Cookie Policy.
External Links
The site may include links to third-party sites or services. This privacy policy covers only Grove Pebble Quay and this site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy notices of any third-party sites you reach via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect updates to our practices, services, or legal obligations. When major changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Grove Pebble Quay Privacy Team
15 Floral Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.